⚠ SIMULATION — HOLD is in beta. This deal is not real and no money will be held or transferred.
HOLD
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Working…
HOLD
Escrow Platform
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Service Provider▾
⚠ SIMULATION MODE — no real money is transferred. Beta testing only.
Switch role
💡Switch roles to see the same deals from each party's perspective. Actions taken by one role are immediately visible to the others.
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Service Provider
Freelancer
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Customer
Buyer / Client
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Seller
Second-hand
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HOLD Admin
Oversight
Create Escrow Deal
1
Protection
2
Details
3
What "done" means
Most deals go fine. Choose how much protection you want if this one doesn't.
Recorded DealFree
We record what you agreed and hold the evidence. We do not hold the money.
Both parties identity-verified
Agreed terms written down before you start
Timestamped photos and handover confirmation
If it goes wrong: evidence pack and a written recommendation
We do not hold the payment
Our recommendation is not enforceable
Protected DealFee on completion
We hold the payment and decide the outcome if you disagree. Our decision moves the money.
Everything in a Recorded Deal
Payment held safely until you confirm
Released only when your agreed criteria are met
Binding decision if you disagree — we move the funds
One free appeal
Maximum AUD 9,999 per deal
days from now
Write these down now. Most disputes happen because nobody agreed what "done" meant.
If there is ever a disagreement, this is what we check against.
Your responsibility
You must monitor this transaction and respond within the stated windows. If you do not review a delivery before the auto-approval window closes, funds are released automatically and HOLD is not liable for any resulting loss. Check your notifications and keep your contact details current.
⚠️Breach terms: if the deadline is missed, a penalty of 25% of the deposit accrues per day. When the penalty equals the deposit, the deal auto-cancels and the customer is refunded in full.
Request Revision
💡Explain clearly what needs changing. The provider will see this and can accept or decline the request.
Confirm fund release
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Authorise this payment
A 6-digit code was sent to
✕Incorrect code
Raise a Dispute
⚠️Raising a dispute freezes the escrow. A HOLD mediator will review both sides within 48 hours.
Your response
💡Stick to what can be checked against the criteria you both agreed. Specifics beat adjectives.
In the live product this uploads files. Here, describe what you would attach.
Determination
⚖️Mark each criterion the parties agreed at the start. The outcome is calculated from these marks — you are not judging the deal as a whole.
Appeal the decision
ℹ️One appeal per deal, at no charge. A different reviewer will look at it. Tell us which criterion you believe was assessed incorrectly and why.
Add evidence
📸Photograph the item or work as it is right now. Timestamped evidence is what settles a disagreement — it is far more useful than describing it later.
📷
Take a photo or choose a file
Timestamped and hashed when captured
Before you go
You started releasing the funds but did not finish. Which was it?
Either way your deal is untouched and the money is still held.
How did that go?
You are helping us test HOLD. Two quick questions — both optional.